Author Archive | kim

Don’t Underestimate Stellar Customer Service

“That’s not my job.” When I heard these words from a company president in reference to customer service, I was shocked. Seriously? Customer service should be the foundation of all employee’s career success, no matter your position. It should also be the foundation for personal career success. That’s right. Customer service is basically networking in […]

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Find the Right Motivator

One of the biggest hurdles to any type of progress or change is lack of motivation. When you are tasked with a list of to-do’s that might seem less than desirable, daunting, overwhelming or difficult, the way you go about conquering them is the same way that you go about achieving the things that you […]

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Deal With It

I recently read an article with the same title: “Deal With It.” It shared the stories of countless individuals who, despite facing cancer, pain, mental and physical limitations and all the accompanying uphill battles, were persevering. They knew the importance of maintaining a positive outlook on life. I used to get really annoyed when I […]

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Avoid Informational Interviewing Faux Pas

Asking for time with someone to learn is what is known as informational interviewing. While it was probably something you did back in college when you were exploring career opportunities, it’s a practice that should never be abandoned. You’re never too old or too much of an expert (even if you’re the C.E.O.) to conduct […]

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Negotiate To Win

There’s a lot of concern around the idea of hard-core negotiation. Certainly if you’re trying to entice your teenager to clean their room then probably this wouldn’t be the best tactic. But perhaps you’re considering asking for a raise or an enter-point salary. This certainly heightens the priority of winning. Doesn’t it? Many people shy […]

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